| |
Scores |
Comments |
| 1.1 Reasonable Support Pricing Policies |
3 |
 |
| 1.2 Speed of Support Responses |
2 |
Based on my communications with Autogence their support response seems to be slow. I'd like to get feedback from users before stating this score is given with a high degree of confidence. |
| 1.3 Self Help Communication Tools |
0 |
 Autogence's web site does not seem to have any self help communication tools. |
| Average of Section One Items |
1.67 |
|
| 2.1 Built In Help |
3 |
The built in help of Lankar seems to be mostly up to date. |
| 3.1 Database Access |
3 |
|
| 3.2 Code Escrow |
3 |
|
| Average of Section Three Items |
3 |
|
| 4. Rate of Development |
3 |
Rate of development of Lankar seems to be average. |
| 5. Advertising Claims |
5 |
|
| 6. Customer Satisfaction |
3 |
Based on what I've heard customer satisfaction with Autogence seems to be average. I'd like to get more feedback from recent and current users before stating this score is given with a high degree of confidence. |
| Total Score |
18.67 |
|
| |
Score |
Comments |
| 7.1 General Ledger Integration/Interface |
|
|
| 7.2 Accounts Receivable |
3 |
|
| 7.3 Accounts Payable |
|
|
| 7.4 Banking |
3 |
|
| 7.5 Payroll |
3 |
|
| 7.6 Accounting Reporting |
3 |
|
| Average of Category Seven (Accounting) Subcategories |
|
|
| 8.1 Write Up and Service Consultation |
|
|
| 8.2 Pricing |
|
|
| 8.3 Service Invoicing |
3 |
|
| 8.4 Cashier / Register |
3 |
|
| 8.5 Counter Sales |
3 |
|
| 8.6 Returns and Credits |
3 |
|
| Average of Category Eight (POS -Point of Sale) Subcategories |
|
|
| 9. Ease of Use / Usability |
|
|
| 10.1 Software Reliability |
|
|
| 10.2 Password Protected Access |
|
|
| 10.3 Audit Trails |
3 |
|
| 10.4 Serialization |
3 |
|
| 10.5 Database Capacity |
3 |
|
| 10.6 Information Privacy |
3 |
|
Average of Category Ten (Data Integrity, Security and Performance) Subcategories |
|
|
| 11.1 CSI |
1 |
Lankar does not have the ability to retrieve and tabulate customer satisfaction data. |
| 11.2 Comebacks |
1 |
Lankar does not have the ability to track data on comebacks. |
| 11.3 Quailty Reporting |
3 |
|
| Average of Category Eleven (Quality Management) Subcategories |
1.67 |
|
| 12.1 Integration with Other Shop Equipment |
3 |
|
| 12.2 Web Access for Customers |
3 |
|
| 12.3 Software Shortcuts |
3 |
|
| 12.4 Quick Estimating |
|
|
| 12.5 Labor Guides and Parts Catalogs |
|
|
| 12.6 Time Clock |
3 |
|
| 12.7 Electronic Parts Ordering |
|
|
| 12.8 Productivity and Efficiency Management Reporting |
3 |
|
| Average of Category Twelve (Productivity and Efficiency Management) Subcategories |
|
|
| 13.1 Job Costing |
|
|
| 13.2 Multiple Profit Centers |
3 |
|
| 13.3 Categorizing Work within a Profit Center |
3 |
|
| 13.4 Budgeting |
3 |
|
| 13.5 Profitability and FInancial Management Reporting |
|
|
| Average of Category Thirteen (Profitability and Financial Management) Subcategories |
|
|
| 14.1 System Output Projects Favorable Shop Image |
2 |
The printed output of Lankar is below average with regard to the location of information, relative emphasis of headings vs data, use of fonts and visual appeal in general. |
| 14.2 Reminder Notices |
3 |
|
| 14.3 Customer Referrals and Loyalty |
3 |
|
| 14.4 Customer Letters |
3 |
|
| 14.5 Marketing Reporting |
0 |
Lankar does not meet the required reporting of advertising sources or referring customers. |
| Average of Category Fourteen (Marketing Tools) Subcategories |
2.2 |
|
| 15.1 OEM Service Interval Look Up |
3 |
|
| 15.2 Maintenance Needs Tracking |
|
|
| 15.3 Customer History |
|
|
| Average of Category Fifteen (Vehicle Maintenance Tools) Subcategories |
|
|
| 16.1 Prompts Sales Opportunities During Write Up |
|
|
| 16.2 Standardizes Sales Processes |
3 |
|
| 16.3 Sales Maximization and Sales Management Tools Reports |
3 |
|
| Average of Category Sixteen (Sales Maximization and Sales Management Tools) Subcategories |
|
|
| 17.1 Assignable Fields |
3 |
|
| 17.2 Customized Configurations |
3 |
|
| 17.3 Customizable Documents |
|
|
| 17.4 Special Situations Functionality |
3 |
|
| 17.5 Interconnectivity |
3 |
|
| 17.6 Capacity to Accomodate Shop Growth |
3 |
|
| 17.7 Custom Reporting |
3 |
|
| Average of Category Seventeen (Flexibility) Subcategories |
|
|
| 18.1 Work Flow Status |
|
|
| 18.2 Shop Loading |
3 |
|
| 18.3 Dispatching |
3 |
|
| Average of Category Eighteen (Workflow / Dispatching Management) Subcategories |
|
|
| 19.1 Customer Authorizations |
|
|
| 19.2 Disclaimers |
3 |
|
| 19.3 Electronic Document Management |
3 |
|
| 19.4 Business Planning Tools |
3 |
|
| 19.5 Human Resources Management |
3 |
|
| 19.6 Documents Important Incidents and Information |
|
|
| Average of Category Nineteen (Empowerment of Good Business Practices) subcategories |
|
|
| 20.1 Purchasing |
|
|
| 20.2 Core Tracking |
|
|
| 20.3 Consignment Handling |
3 |
|
| 20.4 Physical Inventory Taking |
3 |
|
| 20.5 Inventory Forecasting |
3 |
|
| 20.6 Inventory Stocking and Reordering |
3 |
|
| 20.7 Bar Coding |
3 |
|
| Average of Category Twenty (Inventory Management) subcategories |
|
|
| Program Section Score |
|
|
| Vendor Section Score |
18.67 |
|
| Total Score |
|
|
