| |
Scores |
Comments |
| 1.1 Reasonable Support Pricing Policies |
3 |
 |
| 1.2 Speed of Support Responses |
4 |
Pace Software's support response time appears to be above average based on data from this vendor. |
| 1.3 Self Help Communication Tools |
0 |
 No self help communication tools were found. |
| Average of Section One Items |
2.33 |
|
| 2.1 Built In Help |
3 |
YES Management System's built in help seems to be average. |
| 3.1 Database Access |
3 |
|
| 3.2 Code Escrow |
3 |
|
| Average of Section Three Items |
3 |
|
| 4. Rate of Development |
3 |
Pace Software has an average rate of development for YES Management Systems. |
| 5. Advertising Claims |
5 |
|
| 6. Customer Satisfaction |
3 |
Based on a limited input from users, the customer satisfaction with Pace Software seems to be average. I'd like to receive more user input before stating this score is given with a high degree of confidence. |
| Total Score |
19.33 |
|
| |
Score |
Comments |
| 7.1 General Ledger Integration/Interface |
|
|
| 7.2 Accounts Receivable |
3 |
|
| 7.3 Accounts Payable |
|
|
| 7.4 Banking |
3 |
|
| 7.5 Payroll |
3 |
|
| 7.6 Accounting Reporting |
3 |
|
| Average of Category Seven (Accounting) Subcategories |
|
|
| 8.1 Write Up and Service Consultation |
|
|
| 8.2 Pricing |
|
|
| 8.3 Service Invoicing |
3 |
|
| 8.4 Cashier / Register |
3 |
|
| 8.5 Counter Sales |
3 |
|
| 8.6 Returns and Credits |
3 |
|
| Average of Category Eight (POS -Point of Sale) Subcategories |
|
|
| 9. Ease of Use / Usability |
|
|
| 10.1 Software Reliability |
|
|
| 10.2 Password Protected Access |
|
|
| 10.3 Audit Trails |
3 |
|
| 10.4 Serialization |
3 |
|
| 10.5 Database Capacity |
3 |
|
| 10.6 Information Privacy |
3 |
|
Average of Category Ten (Data Integrity, Security and Performance) Subcategories |
|
|
| 11.1 CSI |
1 |
YES Management System does not have the ability to retrieve and tabulate customer satisfaction data. |
| 11.2 Comebacks |
1 |
YES Management System does not have the ability to track data on comebacks. |
| 11.3 Quailty Reporting |
3 |
|
| Average of Category Eleven (Quality Management) Subcategories |
1.67 |
|
| 12.1 Integration with Other Shop Equipment |
3 |
|
| 12.2 Web Access for Customers |
3 |
|
| 12.3 Software Shortcuts |
3 |
|
| 12.4 Quick Estimating |
|
|
| 12.5 Labor Guides and Parts Catalogs |
|
|
| 12.6 Time Clock |
3 |
|
| 12.7 Electronic Parts Ordering |
|
|
| 12.8 Productivity and Efficiency Management Reporting |
3 |
|
| Average of Category Twelve (Productivity and Efficiency Management) Subcategories |
|
|
| 13.1 Job Costing |
|
|
| 13.2 Multiple Profit Centers |
3 |
|
| 13.3 Categorizing Work within a Profit Center |
3 |
|
| 13.4 Budgeting |
3 |
|
| 13.5 Profitability and FInancial Management Reporting |
|
|
| Average of Category Thirteen (Profitability and Financial Management) Subcategories |
|
|
| 14.1 System Output Projects Favorable Shop Image |
2 |
The printed output of YES Management System is below average with regard to the location of information, relative emphasis of headings vs data, use of fonts and visual appeal in general. |
| 14.2 Reminder Notices |
3 |
|
| 14.3 Customer Referrals and Loyalty |
3 |
|
| 14.4 Customer Letters |
3 |
|
| 14.5 Marketing Reporting |
0 |
YES Management System does not meet the required reporting of advertising sources or referring customers. |
| Average of Category Fourteen (Marketing Tools) Subcategories |
2.2 |
|
| 15.1 OEM Service Interval Look Up |
3 |
|
| 15.2 Maintenance Needs Tracking |
|
|
| 15.3 Customer History |
|
|
| Average of Category Fifteen (Vehicle Maintenance Tools) Subcategories |
|
|
| 16.1 Prompts Sales Opportunities During Write Up |
|
|
| 16.2 Standardizes Sales Processes |
3 |
|
| 16.3 Sales Maximization and Sales Management Tools Reports |
3 |
|
| Average of Category Sixteen (Sales Maximization and Sales Management Tools) Subcategories |
|
|
| 17.1 Assignable Fields |
3 |
|
| 17.2 Customized Configurations |
3 |
|
| 17.3 Customizable Documents |
|
|
| 17.4 Special Situations Functionality |
3 |
|
| 17.5 Interconnectivity |
3 |
|
| 17.6 Capacity to Accomodate Shop Growth |
3 |
|
| 17.7 Custom Reporting |
3 |
|
| Average of Category Seventeen (Flexibility) Subcategories |
|
|
| 18.1 Work Flow Status |
|
|
| 18.2 Shop Loading |
3 |
|
| 18.3 Dispatching |
3 |
|
| Average of Category Eighteen (Workflow / Dispatching Management) Subcategories |
|
|
| 19.1 Customer Authorizations |
|
|
| 19.2 Disclaimers |
3 |
|
| 19.3 Electronic Document Management |
3 |
|
| 19.4 Business Planning Tools |
3 |
|
| 19.5 Human Resources Management |
3 |
|
| 19.6 Documents Important Incidents and Information |
|
|
| Average of Category Nineteen (Empowerment of Good Business Practices) subcategories |
|
|
| 20.1 Purchasing |
|
|
| 20.2 Core Tracking |
|
|
| 20.3 Consignment Handling |
3 |
|
| 20.4 Physical Inventory Taking |
3 |
|
| 20.5 Inventory Forecasting |
3 |
|
| 20.6 Inventory Stocking and Reordering |
3 |
|
| 20.7 Bar Coding |
3 |
|
| Average of Category Twenty (Inventory Management) subcategories |
|
|
| Program Section Score |
|
|
| Vendor Section Score |
19.33 |
|
| Total Score |
|
|
