R.O. Writer
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Scores |
Comments |
| 1.1 Reasonable Support Pricing Policies |
3 |
 |
| 1.2 Speed of Support Responses |
2 |
 R.O. Writer seems to currently have a slow response time that can often exceed three hours based on some users I have communicated with. |
| 1.3 Self Help Communication Tools |
4 |
I found an above average number of good self help communication tools on R.O. Writer's web site. |
| Average of Section One Items |
3 |
|
| 2.1 Built In Help |
4 |
R.O. Writer's built in help is generally up to date and complete. |
| 3.1 Database Access |
3 |
|
| 3.2 Code Escrow |
3 |
|
| Average of Section Three Items |
3 |
|
| 4. Rate of Development |
2 |
New/improved functionality is added to R.O. Writer regularly. R.O. Writer is generally kept up to date with technology and the needs of shops however, the last few updates have resulted in serious bugs that the company has not been able to resolve. |
| 5. Advertising Claims |
5 |
|
| 6. Customer Satisfaction |
2 |
R.O. Writer usually has an average mix of raving fans and dissatisfied users based on several users I have communicated with. Lately I've been getting results of people who have had problem with a recent update. They have stated that for months they have tried to get help resolving the serious issues they have had. Unfortunately they have been mainly ignored. |
| Total Score |
19 |
|
R.O. Writer product information
I have received several reports recently that the more recent updates of R.O. Writer are causing severe crashes that occur several times a day. The reports state that months of trying to get the issues resolved with the vendor have been unsuccessful. Progressive Automotive Systems has even suggested replacing computers. That did not resolve the problems for any of the reporting shops. Data is lost at times when the system crashes. The reports also stated that pleas to upper management of Progressive Automotive Systems corporate have been ignored.
If you have experienced any these or similiar problems, please report your experiences through the online contact form
. It’s only by taking time to report such issues what we can alert others and push Progressive Automotive Systems to address the situation.
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Score |
Comments |
| 7.1 General Ledger Integration/Interface |
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| 7.2 Accounts Receivable |
3 |
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| 7.3 Accounts Payable |
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| 7.4 Banking |
3 |
|
| 7.5 Payroll |
3 |
|
| 7.6 Accounting Reporting |
3 |
|
| Average of Category Seven (Accounting) Subcategories |
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| 8.1 Write Up and Service Consultation |
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| 8.2 Pricing |
|
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| 8.3 Service Invoicing |
3 |
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| 8.4 Cashier / Register |
3 |
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| 8.5 Counter Sales |
3 |
|
| 8.6 Returns and Credits |
3 |
|
| Average of Category Eight (POS -Point of Sale) Subcategories |
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| 9. Ease of Use / Usability |
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| 10.1 Software Reliability |
0 |
I have received several detailed reports recently that the last few updates crash the system. Replacing the shop's PC's as recommended by this vendor does not resolved the problems. Data is sometimes lost. Crashes happen several times a day. Progressive Automove Systems has been unable to resolve the problems. |
| 10.2 Password Protected Access |
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| 10.3 Audit Trails |
3 |
|
| 10.4 Serialization |
3 |
|
| 10.5 Database Capacity |
3 |
|
| 10.6 Information Privacy |
3 |
|
Average of Category Ten (Data Integrity, Security and Performance) Subcategories |
|
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| 11.1 CSI |
1 |
R.O. Writer does not have the ability to retrieve and tabulate customer satisfaction data. |
| 11.2 Comebacks |
1 |
R.O. Writer does not have the ability to track data on comebacks. |
| 11.3 Quailty Reporting |
3 |
|
| Average of Category Eleven (Quality Management) Subcategories |
1.67 |
|
| 12.1 Integration with Other Shop Equipment |
3 |
|
| 12.2 Web Access for Customers |
3 |
|
| 12.3 Software Shortcuts |
3 |
|
| 12.4 Quick Estimating |
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| 12.5 Labor Guides and Parts Catalogs |
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| 12.6 Time Clock |
3 |
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| 12.7 Electronic Parts Ordering |
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| 12.8 Productivity and Efficiency Management Reporting |
3 |
|
| Average of Category Twelve (Productivity and Efficiency Management) Subcategories |
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| 13.1 Job Costing |
|
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| 13.2 Multiple Profit Centers |
3 |
|
| 13.3 Categorizing Work within a Profit Center |
3 |
|
| 13.4 Budgeting |
3 |
|
| 13.5 Profitability and FInancial Management Reporting |
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| Average of Category Thirteen (Profitability and Financial Management) Subcategories |
|
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| 14.1 System Output Projects Favorable Shop Image |
|
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| 14.2 Reminder Notices |
3 |
|
| 14.3 Customer Referrals and Loyalty |
3 |
|
| 14.4 Customer Letters |
3 |
|
| 14.5 Marketing Reporting |
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| Average of Category Fourteen (Marketing Tools) Subcategories |
|
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| 15.1 OEM Service Interval Look Up |
3 |
|
| 15.2 Maintenance Needs Tracking |
|
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| 15.3 Customer History |
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| Average of Category Fifteen (Vehicle Maintenance Tools) Subcategories |
|
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| 16.1 Prompts Sales Opportunities During Write Up |
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| 16.2 Standardizes Sales Processes |
3 |
|
| 16.3 Sales Maximization and Sales Management Tools Reports |
3 |
|
| Average of Category Sixteen (Sales Maximization and Sales Management Tools) Subcategories |
|
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| 17.1 Assignable Fields |
3 |
|
| 17.2 Customized Configurations |
3 |
|
| 17.3 Customizable Documents |
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| 17.4 Special Situations Functionality |
3 |
|
| 17.5 Interconnectivity |
3 |
|
| 17.6 Capacity to Accomodate Shop Growth |
3 |
|
| 17.7 Custom Reporting |
3 |
|
| Average of Category Seventeen (Flexibility) Subcategories |
|
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| 18.1 Work Flow Status |
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| 18.2 Shop Loading |
3 |
|
| 18.3 Dispatching |
3 |
|
| Average of Category Eighteen (Workflow / Dispatching Management) Subcategories |
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| 19.1 Customer Authorizations |
|
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| 19.2 Disclaimers |
3 |
|
| 19.3 Electronic Document Management |
3 |
|
| 19.4 Business Planning Tools |
3 |
|
| 19.5 Human Resources Management |
3 |
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| 19.6 Documents Important Incidents and Information |
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| Average of Category Nineteen (Empowerment of Good Business Practices) subcategories |
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| 20.1 Purchasing |
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| 20.2 Core Tracking |
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| 20.3 Consignment Handling |
3 |
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| 20.4 Physical Inventory Taking |
3 |
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| 20.5 Inventory Forecasting |
3 |
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| 20.6 Inventory Stocking and Reordering |
3 |
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| 20.7 Bar Coding |
3 |
|
| Average of Category Twenty (Inventory Management) subcategories |
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| Program Section Score |
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| Vendor Section Score |
19.00 |
|
| Total Score |
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