| |
Scores |
Comments |
| 1.1 Reasonable Support Pricing Policies |
3 |
 |
| 1.2 Speed of Support Responses |
4 |
Good response time observed on several occasions. Protractor's typical response time seems to be around one hour. |
| 1.3 Self Help Communication Tools |
4 |
Above average number of good self help communication tools found on Protractor's web site. |
| Average of Section One Items |
3.67 |
|
| 2.1 Built In Help |
5 |
Protractor has generally up to date and complete help with many built in videos. |
| 3.1 Database Access |
3 |
|
| 3.2 Code Escrow |
3 |
|
| Average of Section Three Items |
3 |
|
| 4. Rate of Development |
3 |
Protractor does add new features but they are not very well formed. |
| 5. Advertising Claims |
0 |
 Unacceptable advertising claims found on Protractor's web site. Several misrepresentations from another medium of Protractor's have also been documented. |
| 6. Customer Satisfaction |
2 |
Large turn over of users and many reports of dissatisfied users. |
| Total Score |
16.67 |
|
| |
Score |
Comments |
| 7.1 General Ledger Integration/Interface |
|
|
| 7.2 Accounts Receivable |
3 |
|
| 7.3 Accounts Payable |
|
|
| 7.4 Banking |
3 |
|
| 7.5 Payroll |
3 |
|
| 7.6 Accounting Reporting |
3 |
|
| Average of Category Seven (Accounting) Subcategories |
|
|
| 8.1 Write Up and Service Consultation |
|
|
| 8.2 Pricing |
|
|
| 8.3 Service Invoicing |
3 |
|
| 8.4 Cashier / Register |
3 |
|
| 8.5 Counter Sales |
3 |
|
| 8.6 Returns and Credits |
3 |
|
| Average of Category Eight (POS -Point of Sale) Subcategories |
|
|
| 9. Ease of Use / Usability |
2 |
This program is difficult to use. Many users become frustrated and switch to another program within a year. |
| 10.1 Software Reliability |
|
|
| 10.2 Password Protected Access |
|
|
| 10.3 Audit Trails |
3 |
|
| 10.4 Serialization |
3 |
|
| 10.5 Database Capacity |
3 |
|
| 10.6 Information Privacy |
3 |
|
Average of Category Ten (Data Integrity, Security and Performance) Subcategories |
|
|
| 11.1 CSI |
1 |
Protractor does not have the ability to retrieve and tabulate customer satisfaction data. |
| 11.2 Comebacks |
1 |
Protractor does not have the ability to track data on comebacks. |
| 11.3 Quailty Reporting |
3 |
|
| Average of Category Eleven (Quality Management) Subcategories |
1.67 |
|
| 12.1 Integration with Other Shop Equipment |
3 |
|
| 12.2 Web Access for Customers |
3 |
|
| 12.3 Software Shortcuts |
3 |
|
| 12.4 Quick Estimating |
|
|
| 12.5 Labor Guides and Parts Catalogs |
|
|
| 12.6 Time Clock |
3 |
|
| 12.7 Electronic Parts Ordering |
|
|
| 12.8 Productivity and Efficiency Management Reporting |
3 |
|
| Average of Category Twelve (Productivity and Efficiency Management) Subcategories |
|
|
| 13.1 Job Costing |
|
|
| 13.2 Multiple Profit Centers |
3 |
|
| 13.3 Categorizing Work within a Profit Center |
3 |
|
| 13.4 Budgeting |
3 |
|
| 13.5 Profitability and FInancial Management Reporting |
|
|
| Average of Category Thirteen (Profitability and Financial Management) Subcategories |
|
|
| 14.1 System Output Projects Favorable Shop Image |
2 |
The story book concept sounded good in theory but in reality uses too much paper and causes text to appear in the wrong areas making it difficult for the customer to find the information they are looking for. The over all design and appearance of the printed output is below average. |
| 14.2 Reminder Notices |
3 |
|
| 14.3 Customer Referrals and Loyalty |
3 |
|
| 14.4 Customer Letters |
3 |
|
| 14.5 Marketing Reporting |
0 |
Protractor does not meet the required elements of this subcategory. There is no reporting of advertising sources or referring customers. |
| Average of Category Fourteen (Marketing Tools) Subcategories |
2.2 |
|
| 15.1 OEM Service Interval Look Up |
3 |
|
| 15.2 Maintenance Needs Tracking |
|
|
| 15.3 Customer History |
|
|
| Average of Category Fifteen (Vehicle Maintenance Tools) Subcategories |
|
|
| 16.1 Prompts Sales Opportunities During Write Up |
|
|
| 16.2 Standardizes Sales Processes |
3 |
|
| 16.3 Sales Maximization and Sales Management Tools Reports |
3 |
|
| Average of Category Sixteen (Sales Maximization and Sales Management Tools) Subcategories |
|
|
| 17.1 Assignable Fields |
3 |
|
| 17.2 Customized Configurations |
3 |
|
| 17.3 Customizable Documents |
|
|
| 17.4 Special Situations Functionality |
3 |
|
| 17.5 Interconnectivity |
3 |
|
| 17.6 Capacity to Accomodate Shop Growth |
3 |
|
| 17.7 Custom Reporting |
3 |
|
| Average of Category Seventeen (Flexibility) Subcategories |
|
|
| 18.1 Work Flow Status |
|
|
| 18.2 Shop Loading |
3 |
|
| 18.3 Dispatching |
3 |
|
| Average of Category Eighteen (Workflow / Dispatching Management) Subcategories |
|
|
| 19.1 Customer Authorizations |
|
|
| 19.2 Disclaimers |
3 |
|
| 19.3 Electronic Document Management |
3 |
|
| 19.4 Business Planning Tools |
3 |
|
| 19.5 Human Resources Management |
3 |
|
| 19.6 Documents Important Incidents and Information |
|
|
| Average of Category Nineteen (Empowerment of Good Business Practices) subcategories |
|
|
| 20.1 Purchasing |
|
|
| 20.2 Core Tracking |
|
|
| 20.3 Consignment Handling |
3 |
|
| 20.4 Physical Inventory Taking |
3 |
|
| 20.5 Inventory Forecasting |
3 |
|
| 20.6 Inventory Stocking and Reordering |
3 |
|
| 20.7 Bar Coding |
3 |
|
| Average of Category Twenty (Inventory Management) subcategories |
|
|
| Program Section Score |
|
|
| Vendor Section Score |
16.67 |
|
| Total Score |
|
|
