| |
Scores |
Comments |
| 1.1 Reasonable Support Pricing Policies |
3 |
 |
| 1.2 Speed of Support Responses |
5 |
Total Auto Business Solutions has live support help with no waiting which I have personnal experienced |
| 1.3 Self Help Communication Tools |
3 |
Total Auto Business Solutions' Auto Biz has an average number of good self help communication tools. |
| Average of Section One Items |
3.67 |
|
| 2.1 Built In Help |
4 |
Total Auto Business Solutions' Auto Biz built in help is mainly up to date and complete. There are some built in videos. |
| 3.1 Database Access |
3 |
|
| 3.2 Code Escrow |
3 |
|
| Average of Section Three Items |
3 |
|
| 4. Rate of Development |
|
Total Auto Business Solutions (TABS) adds new and improved functionality regularly. They are generally keeping up with technology and the needs of shops. |
| 5. Advertising Claims |
0 |
 Unacceptable advertising claims found on web site. |
| 6. Customer Satisfaction |
3 |
The customer satisfaction of AutoBiz users appears to be about average based on very limited information. I would like to receive more input from current and recent users before stating this score is given with a high degree of confidence. |
| Total Score |
17.67 |
|
| |
Score |
Comments |
| 7.1 General Ledger Integration/Interface |
|
|
| 7.2 Accounts Receivable |
3 |
|
| 7.3 Accounts Payable |
|
|
| 7.4 Banking |
3 |
|
| 7.5 Payroll |
3 |
|
| 7.6 Accounting Reporting |
3 |
|
| Average of Category Seven (Accounting) Subcategories |
|
|
| 8.1 Write Up and Service Consultation |
|
|
| 8.2 Pricing |
|
|
| 8.3 Service Invoicing |
3 |
|
| 8.4 Cashier / Register |
3 |
|
| 8.5 Counter Sales |
3 |
|
| 8.6 Returns and Credits |
3 |
|
| Average of Category Eight (POS -Point of Sale) Subcategories |
|
|
| 9. Ease of Use / Usability |
|
|
| 10.1 Software Reliability |
|
|
| 10.2 Password Protected Access |
|
|
| 10.3 Audit Trails |
3 |
|
| 10.4 Serialization |
3 |
|
| 10.5 Database Capacity |
3 |
|
| 10.6 Information Privacy |
3 |
|
Average of Category Ten (Data Integrity, Security and Performance) Subcategories |
|
|
| 11.1 CSI |
1 |
AutoBiz does not have the ability to retrieve and tabulate customer satisfaction data. |
| 11.2 Comebacks |
1 |
AutoBiz does not have the ability to track data on comebacks. |
| 11.3 Quailty Reporting |
3 |
|
| Average of Category Eleven (Quality Management) Subcategories |
1.67 |
|
| 12.1 Integration with Other Shop Equipment |
3 |
|
| 12.2 Web Access for Customers |
3 |
|
| 12.3 Software Shortcuts |
3 |
|
| 12.4 Quick Estimating |
|
|
| 12.5 Labor Guides and Parts Catalogs |
|
|
| 12.6 Time Clock |
3 |
|
| 12.7 Electronic Parts Ordering |
|
|
| 12.8 Productivity and Efficiency Management Reporting |
3 |
|
| Average of Category Twelve (Productivity and Efficiency Management) Subcategories |
|
|
| 13.1 Job Costing |
|
|
| 13.2 Multiple Profit Centers |
3 |
|
| 13.3 Categorizing Work within a Profit Center |
3 |
|
| 13.4 Budgeting |
3 |
|
| 13.5 Profitability and FInancial Management Reporting |
|
|
| Average of Category Thirteen (Profitability and Financial Management) Subcategories |
|
|
| 14.1 System Output Projects Favorable Shop Image |
4 |
The printed output of AutoBiz is above average with regard to the location of information, relative emphasis of headings vs data, use of fonts and visual appeal in general. |
| 14.2 Reminder Notices |
3 |
|
| 14.3 Customer Referrals and Loyalty |
3 |
|
| 14.4 Customer Letters |
3 |
|
| 14.5 Marketing Reporting |
0 |
AutoBiz does not meet the required reporting of advertising sources or referring customers. |
| Average of Category Fourteen (Marketing Tools) Subcategories |
2.6 |
|
| 15.1 OEM Service Interval Look Up |
3 |
|
| 15.2 Maintenance Needs Tracking |
|
|
| 15.3 Customer History |
|
|
| Average of Category Fifteen (Vehicle Maintenance Tools) Subcategories |
|
|
| 16.1 Prompts Sales Opportunities During Write Up |
|
|
| 16.2 Standardizes Sales Processes |
3 |
|
| 16.3 Sales Maximization and Sales Management Tools Reports |
3 |
|
| Average of Category Sixteen (Sales Maximization and Sales Management Tools) Subcategories |
|
|
| 17.1 Assignable Fields |
3 |
|
| 17.2 Customized Configurations |
3 |
|
| 17.3 Customizable Documents |
|
|
| 17.4 Special Situations Functionality |
3 |
|
| 17.5 Interconnectivity |
3 |
|
| 17.6 Capacity to Accomodate Shop Growth |
3 |
|
| 17.7 Custom Reporting |
3 |
|
| Average of Category Seventeen (Flexibility) Subcategories |
|
|
| 18.1 Work Flow Status |
|
|
| 18.2 Shop Loading |
3 |
|
| 18.3 Dispatching |
3 |
|
| Average of Category Eighteen (Workflow / Dispatching Management) Subcategories |
|
|
| 19.1 Customer Authorizations |
|
|
| 19.2 Disclaimers |
3 |
|
| 19.3 Electronic Document Management |
3 |
|
| 19.4 Business Planning Tools |
3 |
|
| 19.5 Human Resources Management |
3 |
|
| 19.6 Documents Important Incidents and Information |
|
|
| Average of Category Nineteen (Empowerment of Good Business Practices) subcategories |
|
|
| 20.1 Purchasing |
|
|
| 20.2 Core Tracking |
|
|
| 20.3 Consignment Handling |
3 |
|
| 20.4 Physical Inventory Taking |
3 |
|
| 20.5 Inventory Forecasting |
3 |
|
| 20.6 Inventory Stocking and Reordering |
3 |
|
| 20.7 Bar Coding |
3 |
|
| Average of Category Twenty (Inventory Management) subcategories |
|
|
| Program Section Score |
|
|
| Vendor Section Score |
17.67 |
|
| Total Score |
|
|
