DealerTrax

www.dealertrax.com/

Products

Shop Manager

DealerTrax Preliminary Vendor Evaluation Report

	Scores	Comments
1.1 Reasonable Support Pricing Policies	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
1.2 Speed of Support Responses	2	DealerTrax seems to have a unpredictable support response rate. Sometimes I have observed responses to emails taking a long time. Sometimes DealerTrax seems to have problems with their web site. Sometimes I can call and get someone right away.
1.3 Self Help Communication Tools	0	Except for a few demo videos which don't really count, DealerTrax offers no self help communication tools.
Average of Section One Items	1.67
2.1 Built In Help	2	According to DealerTrax their built in help system has a lot of information missing and is not up to date.
3.1 Database Access	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
3.2 Code Escrow	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
Average of Section Three Items	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
4. Rate of Development	2	DealerTrax does not seem to be very passionate about the auto repair industry. Based on conversations I've had with one of the principals, they don't seem to be developing any significant new or improved functionality suitable for auto repair shops.
5. Advertising Claims	5
6. Customer Satisfaction	3	Based on very little input, DealerTrax seems to have neither many raving fans nor many dis-satisfied users. I'd like to have more feedback from users before stating this score is given with a high degree of confidence.
Total Score	16.67

Indicates the item does not currently meet the standards. Certification cannot be given until all required items meet the standards.