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Garage Operator Inc.
www.garageoperator.com/index.html
Products
Garage Operator Software
Garage Operator Preliminary Vendor Evaluation Report
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Scores |
Comments |
| 1.1 Reasonable Support Pricing Policies |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| 1.2 Speed of Support Responses |
3 |
Garage Operator response times seem to be average: Immediate to several hours for non-critical incidents and immediate to thirty minutes for critical incidents. |
| 1.3 Self Help Communication Tools |
2 |
Garage Operator has a below average number of self help communication tools |
| Average of Section One Items |
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| 2.1 Built In Help |
3 |
Garage Operator's built in help is average. |
| 3.1 Database Access |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| 3.2 Code Escrow |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| Average of Section Three Items |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| 4. Rate of Development |
3 |
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| 5. Advertising Claims |
0 |
 Unacceptable advertising claims found on web site. |
| 6. Customer Satisfaction |
3 |
Based on the limited information I have on this, customer satisfaction with Garage Operator seems to be average. I would like to hear from many users before expressing that this score is given with a high degree of confidence. |
| Total Score |
14.67 |
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Indicates the item does not currently meet the standards. Certification cannot be given until all required items meet the standards.
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