ProfitBoost

www.profitboost.com/

Products

PIF Pro Shop Management Software

ProfitBoost Preliminary Vendor Evaluation Report

	Scores	Comments
1.1 Reasonable Support Pricing Policies	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
1.2 Speed of Support Responses	3	Profitboost reports all call non-critical calls handled within one hour but I have not user confirmation of this yet. Also, Profitboost's user base is still small. Speed of support often slows as a vendor's user base grows.
1.3 Self Help Communication Tools	4	Profitboost has an above average number of good self help communication tools.
Average of Section One Items	3.33
2.1 Built In Help	4	PIF Pro Shop Management Software built in help is above average.
3.1 Database Access	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
3.2 Code Escrow	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
Average of Section Three Items	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
4. Rate of Development	3	Rate of development for PIF Pro Shop Management Software seems about average. I do have some concerns about how well formed it is especially with regard to input validation.
5. Advertising Claims	0	Unacceptable advertising claims were found on web site. Additionally, one minor misleading statement was made to auto-repair-software.org.
6. Customer Satisfaction	3	Based on the little information I have customer satisfaction with Profitboost seems to be average. I'd like to get more feedback from recent and current users of PIF Pro Shop Management Software before stating this score is given with a high degree of confidence.
Total Score	16.33

Indicates the item does not currently meet the standards. Certification cannot be given until all required items meet the standards.