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Protractor Software
www.protractor.com
Products
Protractor Software
Protractor Preliminary Vendor Evaluation Report
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Scores |
Comments |
| 1.1 Reasonable Support Pricing Policies |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| 1.2 Speed of Support Responses |
4 |
Good response time observed on several occasions. Protractor's typical response time seems to be around one hour. |
| 1.3 Self Help Communication Tools |
4 |
Above average number of good self help communication tools found on Protractor's web site. |
| Average of Section One Items |
3.67 |
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| 2.1 Built In Help |
5 |
Protractor has generally up to date and complete help with many built in videos. |
| 3.1 Database Access |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| 3.2 Code Escrow |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| Average of Section Three Items |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| 4. Rate of Development |
3 |
Protractor does add new features but they are not very well formed. |
| 5. Advertising Claims |
0 |
 Unacceptable advertising claims found on Protractor's web site. Several misrepresentations from another medium of Protractor's have also been documented. |
| 6. Customer Satisfaction |
2 |
Large turn over of users and many reports of dissatisfied users. |
| Total Score |
16.67 |
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Indicates the item does not currently meet the standards. Certification cannot be given until all required items meet the standards.
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